Last updated: 14 October 2026. This notice explains how Best Laser Room uses your personal information. The data controller is Best Laser Room Limited, a private limited company registered in England and Wales (company number 10641264), registered office 2 Tower House, Tower Centre, Hoddesdon, Hertfordshire EN11 8UR, trading as Best Laser Room. Our clinic is at 10 Royal Avenue House, 1 Royal Avenue, London SW3 4QD. For privacy questions call 07544 055815 or ask us at the clinic.
What we collect
- Contact and booking details: name, email, phone, appointment history, treatments and prices.
- Account details: login details if you create an account to manage bookings.
- Health information: medical history, medication, skin type and treatment notes from your consultation and sessions. This is special category data and we treat it with extra care.
- Payment details: payments are handled by Stripe. We receive confirmation of payment, not your full card number.
- Website data: if you accept analytics cookies, Google Analytics records how the site is used. See our cookie policy.
Why we use it and our lawful basis
- To book, deliver and manage your treatments: performing our contract with you.
- To treat you safely, using your health information: your explicit consent, and providing health and beauty care.
- To keep financial and treatment records: legal obligations and our legitimate interests.
- To send appointment confirmations and reminders: performing our contract.
- To understand how our website is used: your consent to analytics cookies.
- To send offers by email or message: only if you have agreed to receive them, and you can withdraw that consent at any time.
Who we share it with
We do not sell your information. We share it only with services that help us run the clinic, under contracts that protect it:
- Our booking system (LatePoint, hosted on our own website) and website host 20i, in the UK
- Stripe, for payments
- Google, for our appointment calendar and, with your consent, website analytics
- Our email service, for booking emails
- WhatsApp, if you choose to message us there
Some of these providers may process data outside the UK; where they do, they use safeguards approved under UK law.
How long we keep it
We keep client and treatment records only for as long as we need them for your care, to meet our legal obligations and to deal with any questions or claims, then we delete them securely. Website analytics data is kept for up to 14 months.
Your rights
You can ask to see, correct or delete your information, ask us to restrict or stop using it, object to how we use it, ask for a copy to take elsewhere, and withdraw consent at any time. Contact us using the details above. We will reply within one month.
If you are unhappy with how we handle your information, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
Security
We protect your information with access controls, encrypted connections and up-to-date software. If a breach affecting your information ever happens, we will tell you and the ICO where the law requires.