REFUND POLICY
Please note that we do not offer refunds on any treatments received or products used. However, if you change your mind about a purchased treatment within 14 days and no sessions have been redeemed, we are happy to exchange it for another treatment or product or offer you a credit note. If for any medical reason you are advised not to continue with your course of treatments, please obtain a medical record report from your doctor. The unredeemed sessions will be refunded proportionally.
CANCELLATION POLICY
A session will be redeemed or a charge will be applicable for candidates who do not provide 48 hours’ notice. Depending on whether you are on a course of treatments or purchasing a single session:
- If you give 48 hours’ notice no penalty will be incurred
- If you cancel less than 48 hours or do not show up for your booked appointment, then you will lose that session