Last updated: 14 October 2026. These terms apply when you book or receive a treatment at Best Laser Room, 10 Royal Avenue House, 1 Royal Avenue, London SW3 4QD. Best Laser Room is the trading name of Best Laser Room Limited, a private limited company registered in England and Wales (company number 10641264), registered office 2 Tower House, Tower Centre, Hoddesdon, Hertfordshire EN11 8UR. In these terms “we” means Best Laser Room and “you” means the client.
1. Booking
- You can book online, by phone on 07544 055815 or in person. Your booking is confirmed when you receive a confirmation from us.
- New clients have a free consultation and patch test before their first laser session. We check the patch 24 to 48 hours later before treating.
- You must be 18 or over to book.
- Please arrive a few minutes before your appointment. If you arrive late we may need to shorten the session, and the full price still applies.
2. Prices and payment
- Prices are shown on our website and in our booking system and are the full price you pay.
- Online bookings ask for payment or a deposit at the time of booking. Payments are processed securely by Stripe; we never see or store your full card details.
- Any balance is due at your appointment.
3. Courses
- Courses are priced per area: pay for 5 sessions and the 6th is free, or pay for 6 and get 2 more free.
- Courses are paid in full before the first session of the course.
- Courses are personal to you and to the area purchased, and cannot be transferred to another person or area.
- Please use your course sessions at the intervals we recommend. If you need to pause a course, talk to us.
4. Cancelling or changing an appointment
- Please give at least 48 hours’ notice to cancel or move an appointment.
- If you cancel with less than 48 hours’ notice or do not attend, a single pre-paid session or deposit is kept, and on a course that session is used up.
- If we need to cancel or move your appointment, we will tell you as soon as we can and offer another time or a refund of anything you paid for that appointment.
5. Your health and suitability
- You must tell us about your medical history, medication, pregnancy, recent sun exposure or tanning, and any changes before each session. We may postpone treatment if it is not safe to go ahead.
- We will always assess whether a treatment is suitable for you and tell you if it is not. Results vary from person to person and we cannot guarantee a particular result.
- Please follow the preparation and aftercare advice we give you.
6. Refunds
See our refund and cancellation policy. Nothing in these terms affects your statutory rights.
7. Liability
We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We do not exclude or limit liability for death or personal injury caused by our negligence, or for fraud. We are not responsible for loss caused by information you did not give us about your health.
8. Complaints
If you are unhappy, please tell us by phone or in person so we can put it right. We will reply as soon as we can.
9. Law
These terms are governed by the law of England and Wales.